okplus Privacy Policy

okplus is committed to protecting the privacy and personal data of all players who use the okplus platform. This Policy applies to all personal data collected through the okplus website at okplus.net, the okplus mobile platform, and any related services, promotions, or communications operated by okplus.

okplus operates in the Philippines and processes personal data in accordance with applicable Philippine data protection legislation and the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR). This Policy is designed to be transparent, clear, and accessible to all okplus players, including those based in Metro Manila, Cebu, Davao, Quezon City, Makati, and across the Philippine archipelago.

This Policy should be read together with the okplus Terms & Conditions and the okplus Responsible Gaming Policy, both of which are incorporated by reference into this Policy.

okplus collects personal data that is necessary to provide the okplus gaming service, comply with legal and regulatory obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify the 21+ age requirement under Philippine law)
• Gender
• Nationality and country of residence
• Residential address, including barangay, city, and province
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or facial image for identity verification purposes
• Proof of payment method ownership where required

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (PHP)
• Payment method details (GCash account reference, PayMaya reference, BPI, BDO, or Metrobank account details — note: full account numbers are not stored by okplus)
• Transaction history and account balance records
• Bonus and promotion redemption records

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, and outcomes
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)
• Bonus and promotional activity
• Customer support interaction records

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and login history
• Cookies and similar tracking technology data (see Section 7)

okplus collects personal data through the following channels:

3.1 Directly From You

The majority of personal data okplus holds is provided directly by you when you register for an okplus account via the okplus Login page, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. You are responsible for ensuring that all information you provide to okplus is accurate and up to date.

3.2 Automatically Through Platform Use

When you access and use the okplus platform, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, session duration, pages visited, and game activity. This data is collected through server logs, cookies, and similar technologies as described in Section 7.

3.3 From Third Parties

okplus may receive personal data about you from third parties in the following circumstances:

• Identity Verification Providers: okplus uses third-party KYC service providers to verify the identity and age of players. These providers may supply verification results and risk scores to okplus.
• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank may provide transaction confirmation data to okplus to facilitate deposits and withdrawals.
• Fraud Prevention Services: okplus may receive data from fraud detection and anti-money laundering screening services to protect the integrity of the platform.
• Regulatory Authorities: PAGCOR and other competent Philippine authorities may share information with okplus as part of regulatory oversight activities.

okplus uses the personal data it collects for the following purposes:

4.1 Account Registration and Management

To create and manage your okplus account, verify your identity and age (21+ requirement), process your okplus Login, and maintain accurate account records.

4.2 Service Delivery

To provide access to okplus games including live casino, slots, bingo, and specialty games; to process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank; and to deliver customer support services.

4.3 Legal and Regulatory Compliance

To comply with applicable Philippine laws and PAGCOR regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming obligations, and tax reporting requirements. okplus is legally required to retain certain data for specified periods regardless of your preferences.

4.4 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the okplus platform. This includes automated monitoring of account activity and transaction patterns.

4.5 Responsible Gaming

To operate responsible gaming tools including deposit limits, session reminders, self-exclusion, and reality checks. okplus may use gaming activity data to identify players who may be exhibiting signs of problem gambling and to offer appropriate support resources.

4.6 Communications and Marketing

To send you transactional communications related to your okplus account (e.g., deposit confirmations, withdrawal notifications, security alerts). With your consent, okplus may also send promotional communications about bonuses, new games, and special offers. You may opt out of marketing communications at any time through your account settings.

4.7 Platform Improvement

To analyze platform usage patterns, improve the okplus user experience, develop new features, and conduct internal research and analytics. This processing uses aggregated and anonymized data wherever possible.

okplus processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual Necessity: Processing required to perform the contract between you and okplus — specifically, to operate your okplus account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws and PAGCOR regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate Interests: Processing necessary for okplus's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

okplus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. okplus may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

okplus engages trusted third-party service providers to assist in operating the platform. These include identity verification (KYC) providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, customer support platforms, and analytics providers. All service providers are contractually bound to process your data only on okplus's instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

okplus is required by Philippine law to disclose certain personal data to regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies when required by law, court order, or regulatory directive. okplus will comply with all lawful requests from competent Philippine authorities.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of okplus's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

okplus uses cookies and similar tracking technologies on the okplus platform. A cookie is a small text file placed on your device when you visit a website. Cookies help okplus recognize your device, maintain your session, and improve your experience on the platform.

7.1 Types of Cookies Used

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the okplus platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or your mobile browser).

okplus does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

okplus retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

Upon expiry of the applicable retention period, okplus will securely delete or anonymize your personal data. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes as it can no longer be linked to you as an individual.

okplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the okplus platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on okplus servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within okplus is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: okplus supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond the standard okplus Login password.
• Regular Security Audits: okplus conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform.
• Incident Response: okplus maintains a data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, okplus will notify the relevant Philippine authorities and affected players in accordance with applicable law.

As an okplus player based in the Philippines, you have the following rights with respect to your personal data under applicable Philippine data protection law:

10.1 Right to Access

You have the right to request a copy of the personal data okplus holds about you. okplus will provide this information within thirty (30) days of receiving a valid request, subject to identity verification.

10.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete personal data okplus holds about you. You can update basic account information directly through your okplus account settings. For corrections to KYC or identity data, please contact the support team.

10.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that okplus may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request, as described in Section 8.

10.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though okplus may be able to demonstrate compelling grounds to continue processing in certain circumstances.

10.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

10.6 Right to Withdraw Consent

Where okplus processes your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the okplus support team at [email protected]. okplus will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified of any extension.

The okplus platform is strictly restricted to individuals who are at least 21 years of age, as required by Philippine law. okplus does not knowingly collect personal data from any person under the age of 21.

The okplus platform may contain references to third-party payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank for the purpose of facilitating deposits and withdrawals. When you interact with these payment providers, you are subject to their own privacy policies and data practices, which are independent of okplus.

okplus is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service providers you interact with in connection with your use of the okplus platform. This Policy applies solely to data collected and processed by okplus through the okplus platform at okplus.net.

okplus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, PAGCOR regulatory requirements, or the features and services offered on the okplus platform. When we make material changes to this Policy, we will:

• Post the updated Policy at okplus.net/privacy-policy with a revised "Last Updated" date;
• Display a prominent notice on the okplus platform informing players of the update; and
• Where required by law, seek your renewed consent before processing your data under the revised terms.

Your continued use of the okplus platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should discontinue use of the okplus platform and contact the support team to close your account.

We recommend that you review this Privacy Policy periodically to stay informed about how okplus protects your personal data. The current version of this Policy is always available at okplus.net/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way okplus handles your personal data, please contact the okplus Data Privacy team through the following channels:

For concerns specifically related to responsible gaming, self-exclusion, or player welfare, please visit our Responsible Gaming page. For general platform questions, visit the FAQ page.

okplus aims to respond to all data privacy inquiries within five (5) business days. For formal data subject access requests, the response period is thirty (30) days as described in Section 10.